Support For All Products
Quality support is at the heart of ej-technologies' customer care strategy. All products come with 60 days of installation support by default. You can also purchase a package with 1 year of support and upgrades.
For general feedback, feature requests and bug reports, please use the support request form.
License with 1 year of Support and Upgrades
Special package or purchased separately
1 year of general e-mail support and major upgrade assurance
Covers:
- Problems with installing the product
- Problems with using the product
- Help with general questions
- Highest priority for support requests
- Highest priority for bug fixes
- Highest priority for requested features
- Upgrade assurance for all minor upgrades
- Upgrade assurance for major upgrades during the support period of 1 year
Standard License
Included with all purchases
60 days of e-mail installation support
Covers:
- Problems with installing the product
- Problems with using the product
- Upgrade assurance for all minor upgrades
- Upgrade assurance for major upgrades during the support period of 60 days
Community Support
Free for allAsk qualified questions on stackoverflow with the jprofiler, install4j and perfino tags.
This is ideal for questions that start with "How do I?". Members of the community as well as members of our team will answer your questions.